Craft Master homeowners can submit warranty service requests here. Include photos of the problem and your equipment label so we can review your claim quickly.

If your pool is leaking heavily or has an electrical issue, turn off the equipment at the breaker and call us at (561) 798-7929.

Homeowner First & Last Name*

Please use the name the pool was built or purchased under.

Email*

Use the same email you gave us during your project so we can match your records.

Mobile Phone*

Pool Address*

Street, city, state and zip where the pool is located.

Was your pool built by Craft Master Custom Pools?*

Yes

Not Sure

What needs attention?*

Describe the Problem*

What are you seeing or hearing, when did it start, and are there any error codes on the display?

Is the pool usable right now?*

Yes – minor issue

Partially

No – pool is down

Equipment Model Number*

Found on the silver or white label on the equipment. For surface, tile or leak issues, enter N/A.

Equipment Serial Number*

Found on the same label as the model number, often labeled S/N. For surface, tile or leak issues, enter N/A.

Install / Pool Completion Date*

Your best estimate is fine.

Is your home in a gated community?*

Yes

Gate Code (community and/or backyard)

Access Notes

Pets, locked gates, or the best days and times for a technician visit.

Photos & Videos

Please include a clear photo of the equipment label (model and serial number) plus photos or a short video of the problem. This is the fastest way to get your claim approved.