Privacy Policy

Craft Master Custom Pools Co. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website (the “Website”), when you engage with us for construction services, and your rights regarding that information.

1. Information We Collect

We may collect information about you in various ways, including:

  • Personal Information: Information you provide voluntarily when you request a consultation, receive a quote, sign a contract, subscribe to updates, or communicate with us. This may include your name, email address, phone number, physical address, project details, and any other information you choose to provide.

  • Project Information: For construction services, we may collect details about your property, site plans, permitting documents, and related project specifications.

  • Automatically Collected Information: When you visit our Website, we may collect information such as your IP address, browser type, operating system, pages visited, and the time and date of your visit. We may use cookies and similar technologies to collect this information.

2. How We Use Your Information

We may use the information we collect for purposes including:

  • To provide estimates, contracts, and construction services.

  • To coordinate scheduling, permitting, subcontractors, and inspections.

  • To process transactions and maintain accurate billing records.

  • To communicate with you, including project updates and marketing communications.

  • To analyze usage and trends to improve our Website and customer experience.

  • To comply with legal, insurance, and warranty obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With Subcontractors and Service Providers: We may share your information with trusted subcontractors, suppliers, permitting offices, and vendors as necessary to complete your project.

  • With Third-Party Service Providers: Such as marketing, accounting, or IT providers who perform services on our behalf.

  • For Legal and Compliance Reasons: We may disclose your information as required by law, to enforce our contracts, or to protect our legal rights.

  • SMS and Phone Consent: We do not share your SMS consent or phone number with any third party.

4. Your Rights

As a Florida resident, you may exercise the following rights regarding your personal information:

  • Right to Access: You may request access to the personal information we hold about you.

  • Right to Correct: You may request correction of inaccurate or incomplete personal data.

  • Right to Delete: You may request deletion of your personal information, subject to exceptions for records we must retain for contracts, warranty, insurance, or legal obligations.

  • Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

5. Retention of Records

Because construction projects often involve warranties, insurance, and permitting compliance, we may retain certain project and customer records for as long as reasonably necessary to fulfill these obligations or as required by law.

6. Security of Your Information

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: info@craftmastercustompools.com

  • Phone: (561) 798-7929

  • Address: Craft Master Custom Pools Co.
    8233 Gator Ln, Suite 20
    West Palm Beach, FL 33411

By using our Website or engaging with us for construction services, you consent to the terms of this Privacy Policy.

Updated: 9-14-25